Our Services

Since 1994, Najda Assistance provides expert services in the field of travel assistance, in synergy with its network of local as well as international partners, transporters, medical facilities, physicians, hotels, road assistance and towing companies, forwarders and airlines.

Najda Assistance operates according to a global and integrated approach, providing a wide range of medical, automotive and travel related services :

  • Medical transportation
  • Hospital admissions & liaison with doctors
  • Medical reports, 24h medical ops
  • Arrangement of a full medical repatriation
  • Guarantee of medical fees
  • Cost control, cost containment
  • Accommodation, ticketing
  • Body repatriation
  • Services related to emergencies : legal advice, cash advance...
  • Automotive assistance, border formalities.

Thanks to its wide national network and its professional care, Najda Assistance offers the best assistance solutions to support your customers, in any circumstance, 7/ 24/ 365


Medical and automotive assistance

We provide medical services and major travel related services: hospital admissions and liaison with physicians, ambulances, service related to emergencies such as legal advice, emergency accommodation or cash advance... As well as all services related to automotive assistance, including car repatriations, passport clearing …

Cost control, cost containment

Supported by its agreements with the main local clinics, and thanks to its control department, through its sister company Medic’ Multiservices, Najda Assistance ensures at request a rigorous administrative and medical control of medical fees, in conformity with the Tunisian regulations.

Third Party Administration (TPA)

Najda Assistance entered this "neighbor field" since the beginning of 2015, thanks to its long experience in the field of medical assistance and its wide network of medical providers.

Medical evacuation and concierge service

Through its sister company Medic’ International, Najda Assistance organizes repatriations to final destinations on commercial flights: flight booking and ticket issuing, ground transportation organization, boarding assistance at airports, wheelchairs, extra-seat or stretcher +/- oxygen, escort doctors and paramedics, as applicable. Medic' International also transports certain patients under assisted ventilation on Tunisair flights, with specialized medical teams and the whole appropriate medical equipment.

Travel assist services

Through its sister company Voyages Assistance Tunisie (IATA travel agency, a company of Medic’ Multiservices Group), Najda Assistance provides all travel assistance related services: hotels, flights, taxis, car rentals...